Orange threatened my elderly mother...

When we moved my mother into sheltered acomodation it was so we would feel that she was being looked after and we would be told by the warden if there was any problems. We also got her a mobile phone so she could call us or the warden from where ever she was in the bungalow. Also we would be able to call her knowing she would not have to stop what she was doing and try and get to the living room etc.
When she got her second bill from Orange it was for over £400! She was on a tariff which allowed her 400 mins/month!
When she called Orange to ask them about it they refussed to discuss it and told her it must be paid on time or they would take action to recover the monies. When she told them she couldn't pay as she didn't have the money they threatened her with baliffs. Thye made her so afraid that she stopped going out, stopped using the phone and kept the curtains closed. When the warden asked if she was ok, she begged him not to tell anyone she was in and not to call her family.
Luckily the warden did call me and I managed to get the full story out of her.
It turned out she did not owe £400 and still had 300+ minuets to roll over to the next month.
Needless to say we will be cancelling the contract with Orange and I sincerly hope they try to get the money for the remainder of the contract, I really hope they do.
They are scum! They knew full well how old my mother was but they still used thise tactics to get her to pay money she didn't even owe.

The answer is never use Orange. Tell your friends not to use Orange, because if you do use them then you are putting money into the pockets of a bunch of cowardly thugs who get their kicks bullying old ladies.